1. Check your mobile device OS

    Prior to installing, check the operating system of your mobile device if it is supported

• iOS - should be at least iOS 12.3.1 and model should be at least 6S.   
• Android – should be at least 7.0 or higher. Certain models like Samsung Edge 9 have incompatible issues with the Foot Temperature Wand.

2. Installing and logging into hlink

• Download and install Hifinite hlink from the app store. 
• After installation, login to the app using the credential provided to you.   
• hLink is designed to automatically update itself. However, to make this work properly you need to change the settings of the Play Store app to enable auto-update via any network.

3. Using the hlink app

• The app should work seamlessly with your medical devices. 
• Insert fresh batteries on the devices. 
• Take readings with your devices. Depending on the device model, you may need to take 2 readings before the app starts receiving data.  

Note: 

If you are encountering issues, you may refer to our hlink troubleshooting guide on how you can address those issues.